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Charity No. 1003061     0300 111 6000 [email protected]

Please note, this service is specifically to support people formerly supported by Suffolk Mental Health Services (IDT – Integrated Delivery Team). It is accessible only by referral from these services and is not open for self-referrals. 

Suffolk Mind Connect (SMC) is a telephone support service for people in Suffolk who would like emotional support with their mental health. Connect is open from 9.30am until 4.30pm, Monday to Friday. 

We aim to empower callers to look after themselves and find techniques to keep themselves safe. Connect will provide a safe space for callers to be heard when they are finding it hard to support themselves. We are here to help callers build their own resources or help to get their emotional needs met. 

Connect callers will receive listening and emotional support in an empathic, impartial, non-judgmental way, to empower them to cope with how they are feeling and reduce their feeling of isolation. Workers will support clients to deescalate them from unmanageable emotions and help them to feel calmer.

What can I talk about with the Suffolk Mind Connect Worker?

Our workers will look to understand how things are for you now and look to support you with your emotional needs. Suffolk Mind Connect Workers all have experience of working within mental health services.

You may want to work on a specific goal but most importantly, you will be listened to and heard. Suffolk Mind Connect is a place to get impartial support and information in a non-judgmental way. You may want to look on the Suffolk Mind website at other services that are available at Suffolk Mind to talk to a Connect Worker about.

How often can I speak to a Suffolk Mind Connect Worker?

Once you have been registered with Suffolk Mind Connect, we will agree a schedule call plan. These schedule calls can be on a weekly, fortnightly or monthly basis, depending on what you feel your need is. Each call will be up to 20 minutes in length.

The frequency of our calls can change depending on how you are feeling

You can call us and leave a message on our answerphone, we will aim to return your call on the same day or following workday. 

Does this mean I am discharged from Mental Health Services?

Yes – however Suffolk Mind and the Mental Health Services are working closely together to ensure your emotional needs are still met.

What happens to my medication?

You can continue to get your medications as prescribed from the GP, some of you may collect it direct from a pharmacy which will also continue. If you have concerns about your medication you can discuss these with your GP.

I had an appointment booked, will this go ahead?

Any appointments you may have booked, including any with a psychiatrist, will now be cancelled. We recognise that this will be disappointing, however please discuss any concerns you have about this with the Suffolk Mind Connect Worker or your GP.

I was going to be offered counselling, what happens now?

There are several options available for psychological support still on offer to you. The Suffolk Mind Connect Worker can help you to understand these options however they are also enclosed with this letter.

I find telephone conversations difficult, can I be seen face to face?

Suffolk Mind Connect is a telephone only service so unable to offer face to face appointments. Please discuss this with the Connect Worker if you can so alternative support can be looked at.

Since I was referred to the IDT things have improved, do I have to have the service?

No, if you do not wish to register for Suffolk Mind Connect please do let us know on your first call with a worker. We will then discharge you from our service to your GP. 

I am not happy about this, what can I do?

Please discuss your concerns with the Connect Worker that calls you, everyone is working together to support your needs and will work to find the right support for you.


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