At Suffolk Mind we are committed to providing the best possible service for our service users. We hope that service users, carers, the general public and the representatives of the agencies we work with will not have any cause for complaint concerning the nature or quality of our service. However, if you have any complaints, we will respond to these in a positive way and try to resolve them as quickly as possible.
Suffolk Mind respects the right of an individual to:
- Make a complaint
- Complain in confidence
- Be heard
- Have the complaint investigated
- Have the complaint dealt with speedily and effectively
- Receive an appropriate answer and response
To make a complaint or for further information, please read our Complaints Policy.
For any whistleblowing concerns, visit our Whistleblowing page.