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Suffolk Mind

26 High Road West
Felixstowe
IP11 9JB

0300 111 6000
[email protected]
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  • Home
  • About us
    • Privacy Statement
    • Trustees
  • Services
    • COVID-19 advice & helpful resources
      • Resources for adults
      • Resources for children, parents & carers
      • Helpful support – telephone and online
    • Suffolk’s Needs Met
    • Anger Management
    • Anxiety Management
    • Counselling
    • Eating Recovery Group
    • Get Ready Step Forward
    • GreenCare
    • Mental Wellbeing for Suffolk’s LGBTQ+ Community
    • Mums Matter
    • Open Spaces
    • Personality Disorder Service – Waves
    • Suffolk Mind Connect
    • Suffolk Night Owls – Emotional Support Line
    • Suffolk Work Well
    • Supported housing
    • The Norfolk and Suffolk COVID-19 support service
  • For organisations
    • Who we’ve worked with
      • Case studies
    • CARES open course
    • Workplace Wellbeing Courses
      • Meeting Emotional Needs in Practice – virtual sessions
      • Keeping Calm, Mindful Breathing – virtual sessions
      • Sleep Well, Work Well – virtual sessions
      • Your Needs Met – virtual sessions
      • Introduction to the Emotional Needs and Resources model
      • CARES
      • Effective Communication for Wellbeing
      • Mindful Breathing
      • One-to-one coaching
      • One-to-one consultancy
      • Sleep Well, Work Well
      • Supporting Staff Mental Health for Managers (1 day)
      • Supporting Staff Mental Health for Managers (2 day)
      • Stress Management
      • Understanding Borderline Personality Disorder
      • Understanding Psychosis & Schizophrenia
    • Wellbeing Performance
    • Schools
      • EARLY Minds
    • Corporate fundraising
  • Get involved
    • Job vacancies
    • Volunteer
    • Volunteer Counsellors
    • Suffolk PenPals
    • Friends
  • Support us
    • Donate
      • Why regular donations matter
    • Leave a gift
    • Events & challenges
      • 100 Miles for Suffolk Mind
      • 100 Miles for Suffolk Mind t-shirts
    • Corporate Fundraising
    • Giving Pages
    • In memory
    • FAQ’s
  • More help
    • Emergency Contacts
    • Emotional Needs & Resources
    • General FAQs
    • Useful Links
    • Support Groups
    • Video: understanding suicide
    • Video: understanding self-harm
  • News
    • Blog
  • Contact
  • Resources
    • EARLY Minds resource cards
    • Emotional Needs and Resources cards
    • Suffolk’s Needs Met course manual
    • Suffolk’s Needs Met course manual & Emotional Needs and Resources cards set
    • The Qur’an & Emotional Health

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Vital out-of-hours helpline expands to help more people with their mental health

Independent mental health charity Suffolk Mind has expanded its support line service, Suffolk Night Owls (SNO), to 7 nights a week, thanks to funding from the NHS Clinical Commissioning Group (CCG).

SNO is a telephone, text and email service which currently operates on Thursday, Friday, Saturday and Sunday nights from 7pm to 1am. Due to increased demand on the service, leading to funding from the NHS, it will now run every night of the week.

SNO is available in Suffolk to people with complex emotional needs, including those with a diagnosis of Borderline Personality Disorder (BPD) or who present with behaviours typical of such conditions. Support line workers listen to clients in a non-judgemental way to support those who need a chat or are in crisis. The service is different to other helpline, like The Samaritans, in that all of our clients are pre-registered, enabling us to offer a personalised and tailored service to individuals who are seeking support in times of need. Suffolk Night Owls manages the service with strict boundaries in place in order to support and safeguard both those using the service and those working for it.

The SNO team take more than 4,500 calls, texts and emails a year and that figure is now expected to nearly double.

Becky Attwater, Deputy Manager of SNO said: “We’re so pleased to have received this funding from the NHS to support people in Suffolk during a time of day when other services are not running and people feel alone or are struggling with there own mental health difficulties.

“Suffolk Night Owls gives people an opportunity to talk about their feelings and daily struggles, providing a safe space for people to just be themselves in a non-judgemental environment  where they are heard and, where needed, offered advice and signposting.”

In an evaluation by Suffolk County Council, someone who uses the service gave the team this feedback: “Since using Suffolk Night Owls I have had no need to seek any other support. Not only are they there when I’m feeling suicidal, I can talk with them as a safety mechanism. This means if I am experiencing a really bad day, instead of doing what comes naturally by self-harming or self-medicating, I know I can speak to someone”

Jon Neal, chief executive of Suffolk Mind, added: “The review of mental health services in Suffolk identified the need to expand Suffolk Night Owls. We are grateful to them for increasing our funding to allow us to provide this much valued service seven nights a week.

“We want to help as many people as possible to look after themselves and those around them. We’re aiming to prevent periods of serious mental ill health as much as possible, so that the stretched resources of the NHS can be there when people need them most.”

You can access the SNO service by self-referring here.

Author: Kristina Brinkley
Posted on: 21st October 2019

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Suffolk Mind

55 minutes ago

Suffolk Mind

We're calling for people to connect with others during lockdown by writing letters, picking up the phone, or shouting over the fence to your neighbours to try & halt the decline in our mental health.

To help with this, we've launched a new PenPal scheme so you can send us a letter and we'll get back to you. See more details here: www.suffolkmind.org.uk/news/connect-with-each-other-during-lockdown-to-halt-decline-in-mental-hea...
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Connect with each other during lockdown to halt decline in mental health - Suffolk Mind

www.suffolkmind.org.uk

Suffolk Mind has issued a plea to local people to write letters, telephone people they haven’t spoken to for a while, shout to neighbours over garden fences, or do whatever they can to connect with others to try and halt the decline in our mental health due to lockdown. For those that would like t...
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Suffolk Mind

1 day ago

Suffolk Mind

We're so pleased to be working alongside Norfolk and Suffolk NHS Foundation Trust to be offering support to the amazing professionals who are doing such a vital job on the frontline. www.ipswichstar.co.uk/news/nsft-suffolk-mind-mental-health-support-7071474 ... See MoreSee Less

New mental health support for frontline coronavirus staff

www.ipswichstar.co.uk

NSFT has launched a new mental health support system for health and care staff during the coronavirus pandemic.
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Suffolk Mind

2 days ago

Suffolk Mind

Are you looking for a lockdown challenge? Why not take on 100 Miles for Suffolk Mind? Run, walk, hop or dance your way to completing the miles. Lola the dog has been loving the challenge! giving.suffolkmind.org.uk/events-and-challenges/100-miles-for-suffolk-mind ... See MoreSee Less

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Suffolk Mind

5 days ago

Suffolk Mind

A huge thank you to Tesco Extra for raising an amazing £772.92 in food vouchers for our Housing Projects. Lizzy, our Fundraising Coordinator happily picked them up last night. Thank you. ... See MoreSee Less

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Suffolk Mind

6 days ago

Suffolk Mind

Are you children struggling to sleep at the moment? Our Children and Young People’s Facilitator, Louise Harris talks about the importance of sleep and how she has helped her five-year-old to get better sleep during the pandemic. www.suffolkmind.org.uk/meeting-our-childrens-need-for-sleep-during-lockdown/ ... See MoreSee Less

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SuffolkMind
SuffolkMindSuffolkMind@SuffolkMind·
23 Oct

Mums Matter is a new six week course that has been designed for mums in the Ipswich area who are experiencing mental health challenges in the perinatal period. If you have symptoms such as worrying thoughts, anxiety and postnatal depression, we can help: https://www.suffolkmind.org.uk/services/mums-matter/

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Most_ActiveKeep Moving Suffolk@Most_Active·
23 Oct

With the clocks going back this weekend, the latest blog from @SuffolkMind's @jonneal_UK, which focuses on helping our #mentalhealth over the winter months, is a must read.

Check it out at https://www.keepmovingsuffolk.com/the-clocks-are-going-back/

@NSFTtweets @Wellbeing_Suff @SuffolkSocials @SCCPublicHealth

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SuffolkMindSuffolkMind@SuffolkMind·
23 Oct

A huge thank you to Councillor James Finch for choosing Suffolk Mind as the Chairman's Charity of the Year. It has been a fantastic 18 months.

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SuffolkMindSuffolkMind@SuffolkMind·
21 Oct

Happy Birthday for Sunday Lee. Thank you for asking people to support Suffolk Mind.

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SuffolkMindSuffolkMind@SuffolkMind·
20 Oct

Do you want to come and join our team? We're looking for enthusiastic and dedicated part time support workers who can support our tenants by providing high levels of one-to-one support with all aspects of daily living. Visit our website for details: https://www.suffolkmind.org.uk/get-involved/job-vacancies/

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