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Charity No. 1003061     0300 111 6000 [email protected]

Suffolk Night Owls: Telephone Support Line

Suffolk Night Owls is a telephone, text and email support service run by Suffolk Mind.

Who can access this service?

The Suffolk Night Owls Telephone Support Line is available to anyone in Suffolk (excluding Waveney) who needs emotional support, including those with complex emotional needs and anyone struggling with loneliness, depression or anxiety.

This is not a crisis support service. Please contact 999 or 111, option 2 if you are in crisis.

How do I access the service?

To access our support service, you need to register with us by completing a referral form

Once you have registered, we will contact you and give you the number to call. You are then free to call the line/text and email the line for support during the times of distress.

Who will answer my call?

Support line workers will be there to listen and support you. Please bear in mind, that while our call handlers are experienced listeners, not all of them will be a qualified mental health professional.

They will also have access to your referral form, so please complete the form as thoroughly as you can. They will discuss how you would like to be supported, and what works best for you at these times.

You will be listened to and heard, and have a place to get impartial support and information in a non-judgemental way.

When is the service available?

The telephone support line is open seven nights a week, 7pm to 1am.

Once registered, you will be provided with the contact number for Suffolk Night Owls.

While you are waiting to be referred, take a look at our other services which may be suitable for you.

You can also take a look at our page on understanding self-harm and suicide, or find out more about your Emotional Needs and Resources.

For any other queries, please contact our team.

Accreditations & Awards

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MQM Logo RGB High Res
Mindful Employer Logo for Job Vacancies page
CyberEssentialsPlus
HLF Logo
TTC Grant Logo
Investors in People Logo for the Job Vacancies page
SIP Logo
Layout 1
FR Fundraising Badge HR