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Effective Conversation Skills
2 Hours
Practical workplace wellbeing training to improve communication, reduce stress, and build confident teams. Short, expert-led workshops for busy organisations.
Lead conversations with confidence. Reduce stress by meeting needs. Support your people effectively.
Develop your current skills and practise new techniques to support your wellbeing and that of others.
Our Effective Conversation Skills workshops are designed to give you the practical tools you’ve been asking for — in a format that fits busy working lives.
Delivered as four focused 2-hour sessions, each workshop can stand alone, or be combined to give your team a complete toolkit for effective workplace communication.
Our Effective Conversation Skills workshops
| Session 1: Building and maintaining rapport Supportive, meaningful conversations start here. Learn how to build trust quickly and create the conditions for open, productive conversations. You will learn to: Build and maintain rapport with confidence Use reflective listening effectively Recognise unmet needs in yourself and others Respond in a way that supports progress In short: Build stronger connections that lead to better conversations and better outcomes.m | Session 2: Developing a resourceful team Reduce stress through better conversations. Learn how to help others move from stress to clear thinking — without taking on their problems. You will learn to: Spot signs of stress in language and behaviour Recognise black-and-white thinking Use reframing to support clearer thinking Help colleagues find their own solutions In short: Create a team that thinks more clearly and solves problems more effectively. |
| Session 3: Navigating emotionally charged conversations Stay clear, calm and effective — even when emotions run high. Learn practical techniques to bring clarity to complex or difficult conversations. You will learn to: Recognise emotionally charged language Avoid being drawn into unhelpful reactions Ask questions that bring clarity Separate the person from the problem In short: Turn difficult conversations into productive ones. | Session 4: Maintaining your own wellbeing Support others without burning out. Learn how to stay calm, set boundaries, and protect your own wellbeing during challenging conversations. You will learn to: Respond rather than react Maintain professional boundaries Use simple techniques to stay calm Understand what you can and cannot take responsibility for In short: Support others while protecting your own energy and focus. |
Why effective conversation skills matter
How would you like to build a workplace culture where people communicate clearly, confidently and with purpose?
Many organisations face the same challenges:
- Conversations that go in circles without resolution
- Difficulty responding to distressed or overwhelmed colleagues
- Stress affecting decision-making and productivity
- Miscommunication leading to confusion, delays, and frustration
- Managers feeling responsible for others, but unsure how to help
- Teams lacking time, clarity, and focus in meetings
Book Effective Conversation Skills sessions
Please visit The Mental Health Toolkit to book your sessions.
Individual sessions, for up to 16 people: £475
Book all four sessions , for up to 16 people: £1,440
