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Charity No. 1003061     0300 111 6000 [email protected]

One in four of us and at least one in six employees will suffer from mild-to-moderate mental ill health at some point – without counting those affected by ongoing stress. So it’s not surprising that line managers are more likely to find themselves dealing with an issue concerning mental ill health.

Line managers, or anyone supporting other people, are often unsure and lacking in confidence when someone presents with insomnia, stress, anxiety or more severe mental ill health. Unsurprisingly they don’t know how to proceed and fear making the situation worse.

The knowledge and skills gained from attending this course give people the confidence they need to handle conversations around mental health.

This course provides you with a good understanding of the Emotional Needs and Resources approach, the foundation upon which the whole suite of workshops Suffolk Mind offer is built upon. Attendees will also learn, and practice, effective communication and listening skills.

This workshop will teach you how to use the powerful RIGAAR model, to guide 1-2-1 conversations. RIGAAR (the essential steps of rapport building, information gathering and giving, goal setting, accessing resources, agreeing strategies and rehearsing success) ensures that you and the person you are supporting are focused from the outset on understanding why they are experiencing their symptoms and how they can make concrete changes to recover wellbeing.

Course delegates gain knowledge of:

  • The Emotional Needs and Resources approach
  • How to communicate and listen effectively
  • The seven essential elements of any effective one-to-one meeting
  • How to work safely – the RIGAAR model
  • The essential communication skills to take the heat out of a challenging conversation
  • Putting ‘reasonable adjustments’ into place to support good mental health – and avoiding costly tribunals
  • How to minimise and reduce distress
  • How to maximise employee motivation and confidence

How is this course delivered?

This two day course can be delivered interactively over Zoom for 12 delegates or in a face-to-face setting for 16 delegates.

I have needed a course like this for a long-time. The language skills and the RIGAAR model especially will give me confidence to do the right thing when supporting staff mental health. Thank you!

Statutory Services Manager

To book call 01284 338811 or email [email protected]

Accreditations & Awards

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MQM Logo RGB High Res
Mindful Employer Logo for Job Vacancies page
CyberEssentialsPlus
HLF Logo
TTC Grant Logo
Investors in People Logo for the Job Vacancies page
SIP Logo
Layout 1
FR Fundraising Badge HR