Suffolk Night Owls: Emotional support in the evening

Who can access this service?

The Suffolk Night Owls Telephone Support Line is available to anyone in Suffolk (excluding Waveney) who needs emotional support, including those with complex emotional needs and anyone struggling with loneliness, depression or anxiety.

Who will answer my call?

Support line workers will be there to listen and support you. Please bear in mind, that while our call handlers are experienced listeners, not all of them will be a qualified mental health professional.

They will also have access to your referral form, so please complete the form as thoroughly as you can. They will discuss how you would like to be supported, and what works best for you at these times.

You will be listened to and heard, and have a place to get impartial support and information in a non-judgemental way.

This service is currently funded until March 2025.

Please note: this is not a crisis service.

For urgent help for you or someone you know, please contact your GP, visit A&E, call 999 or 111, or visit our Help Directory for more options.

How do I access the service?

To access our support service, you need to register with us by completing a referral form.

Once you have registered, we will contact you and give you the number to call. You are then free to call the line/text and email the line for support during the times of distress.

When is the service available?

The telephone support line is open seven nights a week, 7pm to 1am.

Once registered, you will be provided with the contact number for Suffolk Night Owls.

While you are waiting to be referred, take a look at our other services which may be suitable for you.

You can also take a look at our page on understanding self-harm and suicide, or find out more about your Emotional Needs and Resources.

For any other queries, please contact our team.

Suffolk Mind services

We value your feedback

If you’d like to let us know your experience of using a Suffolk Mind service, including ways we can improve, please complete this form.

Our team regularly reviews feedback to help us improve the support services that we offer.

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Stuck in a rut?

Feeling terrible can be, well, terrible. If you need urgent help or are experiencing a crisis, click here to find some useful links and helplines we can vouch for.

Volunteer with us

Volunteers help us to promote mental wellbeing across the country, and support us in the delivery of our services.

We value your feedback

If you’d like to let us know your experience of using a Suffolk Mind service, including ways we can improve, please complete this form.

Our team regularly reviews feedback to help us improve the support services that we offer.

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Who do you want to support?
Self Referral Form
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