0300 111 6000
Suffolk Mind locations
Please note, the below locations are access by appointment only.
Head office – Felixstowe
26 High Road West,
Bury St Edmunds
5 St Andrews St North,
Bury St Edmunds,
Saxmundham, The Willows
The Willows/Station Approach,
Send us a message
Phoneline opening times
Our phones are manned most weekdays (except for bank holidays) between 9.00am and 3.30pm. While we try to answer all calls during office hours, we do rely on volunteers as well as staff, therefore at times you may get our answerphone (due to high levels of calls or staff shortages). When this happens, please do leave us a message and we aim to contact you on the next working day.
If you are a member of the media looking for comment or assistance with a story contact Kristina Brinkley on [email protected] or call 07342999079.
We welcome all feedback. If you have any comments, complaints or compliments, please call 0300 111 6000 or email [email protected].
At Suffolk Mind we are committed to providing the best possible service for our service users. We hope that service users, carers, the general public and the representatives of the agencies we work with will not have any cause for complaint concerning the nature or quality of our service. However, if you have any complaints, we will respond to these in a positive way and try to resolve them as quickly as possible.
Suffolk Mind respects the right of an individual to:
- Make a complaint
- Complain in confidence
- Be heard
- Have the complaint investigated
- Have the complaint dealt with speedily and effectively
- Receive an appropriate answer and response
To make a complaint or for further information please click here for a copy of our Complaints Policy.
For any whistleblowing concerns click here for more details.