Contact Suffolk Mind

0300 111 6000
[email protected]

Suffolk Mind office locations

Please note, the below locations are access by appointment only.

Felixstowe – Head Office

26 High Road West
Felixstowe
Suffolk
IP11 9JB

Bury St Edmunds

Oriental House
5 St Andrews St North
Bury St Edmunds
Suffolk
IP33 1TZ

Saxmundham, The Willows

The Willows
Station Approach
Saxmundham
Suffolk
IP17 1BW

Send us a message

Phoneline opening times

Our phoneline is open 9:00 to 16:30 Monday to Friday.

While we try to answer all calls during office hours, we do rely on volunteers as well as staff. At times, you may get our answerphone due to a high level of calls or team shortages. When this happens, please do leave us a message and we will aim to contact you on the next working day.

Press enquiries

If you are a member of the media looking for comment or assistance with a story, please contact Prominent PR:

T: 01473 276127
E: [email protected]

Feedback

We welcome all feedback. If you have any comments, complaints or compliments, please call 0300 111 6000 or email [email protected].

Complaints

At Suffolk Mind we are committed to providing the best possible service for our service users. We hope that service users, carers, the general public and the representatives of the agencies we work with will not have any cause for complaint concerning the nature or quality of our service.  However, if you have any complaints, we will respond to these in a positive way and try to resolve them as quickly as possible.

Suffolk Mind respects the right of an individual to:

• Make a complaint
• Complain in confidence
• Be heard
• Have the complaint investigated
• Have the complaint dealt with speedily and effectively
• Receive an appropriate answer and response

To make a complaint or for further information please click here for a copy of our Complaints Policy.

For any whistleblowing concerns click here for more details.