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Charity No. 1003061     0300 111 6000 [email protected]

To attend this course, you must have completed Your Needs Met beforehand.

Effective Communication for Wellbeing is a skills-based training course, providing your workforce with practical tools to help them communicate effectively with members of your team, group, friends or family – including when they are experiencing stress.

This training will help you understand your own wellbeing, and that of people around you – whether at work, home or in any other context.

This course will help you talk to people experiencing shock or high levels of stress and anxiety, people contemplating suicide, self-harmers, and those experiencing out-of-control rage.

The skills are useful in face to face circumstances, and over the phone or online.

The course will help your staff:

  • Learn about our emotional needs and resources
  • Learn how to stay clear headed and maintain self-control when faced with someone who is angry, stressed or distressed
  • Understand what language to use and what language to avoid when communicating with distressed people
  • Improve their confidence and morale when communicating with someone who is stressed, distressed or angry
  • Be better able to support team members facing difficult situations.

How is this course delivered?

This half day course can be delivered interactively over Zoom for 12 delegates or in a face-to-face setting for 16 delegates. 

Brilliant. The trainer was clear and precise, very informative and knowledgeable – 10/10.

Emergency Call Centre Operator

Accreditations & Awards

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MQM Logo RGB High Res
Mindful Employer Logo for Job Vacancies page
CyberEssentialsPlus
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TTC Grant Logo
Investors in People Logo for the Job Vacancies page
SIP Logo
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FR Fundraising Badge HR
MQM Logo RGB High Res
Mindful Employer Logo for Job Vacancies page
CyberEssentialsPlus
HLF Logo
TTC Grant Logo
Investors in People Logo for the Job Vacancies page
SIP Logo
Layout 1
FR Fundraising Badge HR