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  • Home
  • About us
    • Privacy Statement
    • Trustees
    • Our research
  • Services
    • COVID-19 advice & helpful resources
      • Resources for adults
      • Resources for children, parents & carers
      • Helpful support – telephone and online
    • Our introduction to mental health training – Suffolk’s Needs Met
    • Counselling
    • Eating Recovery Group
    • GreenCare
    • Mums Matter
    • Open Spaces
    • Personality Disorder Service – Waves
    • Suffolk Mind Connect
    • Suffolk Night Owls – Emotional Support Line
    • Suffolk Work Well
    • Supported housing
    • The Norfolk and Suffolk COVID-19 support service
  • Workplaces
    • I want to support my team’s wellbeing
    • I want my managers to have the confidence and skills to support their teams
    • I want my team to have the confidence and practical skills to support others
    • I want to support Suffolk Mind through fundraising in our workplace
    • Contact our Workplace Wellbeing team
  • Schools
  • Get involved
    • Job vacancies
      • Emotional Needs and Resources Trainers
      • Support Worker – Cambridge
      • Support Workers (Woodbridge)
      • Telephone Support Line Operators
      • Care Worker
      • Relief Support Workers
      • Relief Care Worker
      • Employee benefits at Suffolk Mind
    • Volunteer
    • Suffolk PenPals
    • Friends
  • Support us
    • Donate
      • Why regular donations matter
    • Leave a gift
    • Events & challenges
      • 100 Miles for Suffolk Mind
      • 100 Miles for Suffolk Mind t-shirts
    • Corporate Fundraising
    • Giving Pages
    • In memory
    • Sammy the Sea Squirt
      • Purchase the Sammy the Sea Squirt book
      • Sammy the Sea Squirt resources for schools
    • FAQ’s
  • More help
    • Emergency Contacts
    • Emotional Needs & Resources
    • General FAQs
    • Useful Links
    • Support Groups
    • Videos: understanding self-harm and suicide
    • Video: reflective listening
  • News
    • Blog
  • Contact
  • Resources
    • Ukraine: Supporting Your Mental Health
    • 20Zz Sleep Better, Be Better
    • Support guide for children and young people
    • EARLY Minds resource cards
    • Emotional Needs and Resources cards
    • Suffolk’s Needs Met course manual
    • Suffolk’s Needs Met course manual & Emotional Needs and Resources cards set
    • The Qur’an & Emotional Health: An Introduction

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News Archive September 2020

Rail Operator speaks out about saving someone’s life on World Suicide Prevention Day

A GB Railfreight Rail Operator has saved the life of a man who was standing over the edge of a bridge towards a railway line, after mental health training from Suffolk Mind.

Harry, who is based in Eastleigh, was on shift at the end of August when he stopped to help the man; he ensured all rail services in the area were stopped and approached the man to talk him down from the situation.

Harry recently had mental health training from Suffolk Mind to understand the key link between emotional needs and wellbeing and how to communicate with people who may be experiencing distress.

Harry said: “Being trained by Suffolk Mind gave me the confidence to approach the man. I used the techniques to understand his needs and told him a personal story to inspire him to talk to me.

“It took about 10 minutes before he began speaking to me and an off duty British Transport Police Officer. We were chatting for about 15 minutes until help arrived from Network Rail and the police. I felt quite shaken after the incident, but pleased and proud I was able to assist in saving his life”.

Ezra Hewing, Head of Mental Health Education at Suffolk Mind, said: “This heroic incident just shows how important mental health training is for businesses and individuals. The fact that Harry had the confidence to approach this man in need was absolutely fantastic, and ultimately saved his life.

“People like Harry, who have gained the skills to support mental health, are able to make a difference at a critical moment. It really highlights the need for the wider population to understand the importance of emotional needs and how to meet them.”  

For more details about our Workplace Wellbeing courses, click here.

Author: Ellie Winch
Posted on: 10th September 2020


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