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Charity No. 1003061     0300 111 6000 info@suffolkmind.org.uk

I have a fundraising idea, can I talk to someone?

Yes, please email your idea and contact details though to the fundraising team on fundraising@suffolkmind.org.uk who will come back to you within 2 working days with support, information and suggestions.

If I chose to fundraise for or make a donation to Suffolk Mind where does the money go? How will the money we raise/give be used?

When you chose to fundraise for, or donate to Suffolk Mind, the money raised is used to support our services that Suffolk Mind provides within Suffolk only. These Services include housing, counselling, green care, community spaces and help/support groups, workplace training and support telephone services.

I want to do a challenge and raise money for Suffolk Mind, what do I do next?

Please contact the fundraising team fundraising@suffolkmind.org.uk with the details of your challenge and your contact details and we will get in touch. Alternatively, please fill in our online form for setting up an online giving page on our website for you to share with your friends, family and supporters.

How do I make a donation?

You can make a donation via cheque, made payable to Suffolk Mind and sent in the post or delivered to our Felixstowe Office: Suffolk Mind, Caretakers House, 26 High Rd West, Felixstowe IP11 9JB.

If you would like to make a payment online, as a one off or a regular payment, you can do this here. If you would like to make a bank transfer, our details are as follows, please use code: SMFUN(+ your name or event name):

Account Name: Suffolk Mind Ltd             

Sort Code: 20-44-51

Account Number: 60293679

Bank: Barclays Bank Ipswich

How can I get fundraising support? Can I have Suffolk Mind branded materials like collection pots, balloons and posters?

If you need support with your fundraising idea, challenge, activity or event, please contact the fundraising team by email fundraising@suffolkmind.org.uk with your contact details and information. One of the team will come back to you within 2 working days. We can offer advice, send you leaflets, poster templates, balloons, badges, pens and donation pots to support your fundraising activity.

Do you have a fundraising pack I can have please?

We currently do not have a physical Fundraising Pack to send to you, but we we can email you our handy tips. Please email fundraising@suffolkmind.org.uk to request this.

If I raise money for MIND, does that money come back into Suffolk Mind?

Although we are affiliated with the national charity MIND, we are a separate, independent local charity and all funds raised for Suffolk Mind are used to support services locally, within Suffolk. Any money raised for the national charity will go towards their charity and their national services that they provide, and are not used to support the services that we provide in Suffolk.

Is Suffolk Mind a registered charity?

Yes, our Charity Registration Number is 1003061 and you can find us on the government Charity Commissions website.

We are also registered with the Fundraising Regulator.

I have finished fundraising and would like to give you the money raised, how do I do this?

You can make payment of the funds you have raised via cheque, made payable to Suffolk Mind and sent in the post or delivered to our Felixstowe Office: Suffolk Mind, Caretakers House, 26 High Rd West, Felixstowe IP11 9JB.

If you would like to make a payment online, you can do this here. If you would like to make a bank transfer, our details are as follows, please use code: SMFUN(+ your name or event name):

Account Name: Suffolk Mind Ltd             

Sort Code: 20-44-51

Account Number: 60293679

Bank: Barclays Bank Ipswich

If you have multiple payment methods as some people have donated to you in cash or cheques or online, then please let us know at fundraising@suffolkmind.org.uk and we can advise where is best to deposit the money/payments.

How do I make sure my fundraising event/activity is safe and legal?

You can find out about health and safety for fundraising events here.

When organising your own fundraising event, you are responsible for making sure the event has sufficient insurance. You may need public liability cover for some events to help protect you should a third party make claims due to injury or damage to a property. Please check with your insurer or the venue insurer if they can provide suitable cover.

Collection guidelines and regulations:  

For collecting on the street, you will need a licence from your local authority. For any collecting in any place, public or private you would need to get the permission from the manager, or owner of the property or land. Only closed collection buckets and pots may be used so please ensure these are sealed at all times with the sticker we provide, and do not open the collection pots or buckets yourself.

Raffle guidelines:

If you hold a small raffle on the day of your event you do not have to get a special licence as long as:

  • Any prizes purchased are worth a total of no more than £250. Donated prizes can be of unlimited value.
  • Tickets are sold for the same price and there are no discounts.
  • Prizes that involve alcohol are only included if the event is being held on licenced premises.
  • All tickets are sold on the same premises and on the same day as the raffle is drawn.

More information can be found here.

Can Suffolk Mind promote my fundraising event?

We will promote all events and activities that host giving pages on our website and those fundraisers that have emailed through their event flyer or poster and/or details and some images. We can promote via our social media, newsletters and if you would like flyers for your event displayed in any of our offices in Bury or Felixstowe or our Wellbeing Centre in Ipswich, Quay Place then please email the fundraising team on fundraising@suffolkmind.org.uk who will advise.

Please follow us: Facebook, Instagram and Twitter links here

How do I explain what Suffolk Mind does?

You can a lot of information about what we do and the services we provide on our website alternatively, email us, with your name, mailing address and a note to say you would like some information about our services on fundraising@suffolkmind.org.uk and we can send you some information in the post.

Can someone from Suffolk Mind come to speak at my event?

Yes, potentially, if we have someone from the team available, we can come and deliver a short talk from 2 minutes to 30 minutes, depending on the requirement. Speak to a member of the Fundraising Team fundraising@suffolkmind.org.uk to see if we are able to. We will always try our best to get someone from the team to your event, if we can.

Can I show Suffolk Mind films at my event?

There are several Suffolk Mind videos that you can use – you can access them on the Suffolk Mind YouTube channel.

What's the best way to collect money and donations for a sponsored event?

Either download our sponsorship form here and ask people to sponsor you and either give you the cash or cheques made payable to Suffolk Mind, and then you will need to deliver these payments to us, OR ask people to go online to your giving page on our website to sponsor you online. You can set up a giving page here.

You can also ask us for some donation pots and buckets and use these to collect money on the day of your event/activity.

How do I know that my money and donations have reached you?

If any cash or cheques are delivered to us in person, that person will receive a comprehensive receipt for the money handed over, followed up by a letter of thanks.

For cheques sent in the post, and donations made by Bank transfer, you will receive an email from the fundraising administrator to confirm that we have received your cheque/payment, followed up by a letter of thanks.

For donations made online you will receive an automated thank you when your payment has gone through. Any donations made online that are over £100 will also be sent a letter of thanks.

How do I claim Gift Aid on the money I raise or donation I make?

As a registered charity, Suffolk Mind is allowed to claim back an extra 25p on every £1 donated to us in gift aid.

For fundraising events/activities: for us to be able to claim gift aid you need to check the sponsor or donator is a UK tax payer, record their home address, postcode, donation amount and make sure they tick the Gift Aid box on your sponsor form or giving page. Download your sponsorship form here and set up your giving page here.

For donations: You can make sure that every donation that you’ve made to Suffolk Mind in the past, and everything you donate in the future, is eligible for Gift Aid by downloading and completing this charity gift aid declaration form. Email us with your mailing address and email if you would like us to send you the form fundraising@suffolkmind.org.uk.

This is a statement from you to Suffolk Mind confirming that you are a UK taxpayer and that you want the charity to claim gift aid on your donations. It covers all donations, whether you make them online or in another way.

Please remember to tell us about any change in your tax status, or if your name or address changes so that we can update our records.

Can I have a letter of authorisation to collect money for Suffolk Mind?

Yes, simply email us your details and as much information as possible about what you are planning/doing and we can send you a letter of authorisation tailored to your fundraising activity/event/challenge by return – fundraising@suffolkmind.org.uk.

Can I use the Suffolk Mind logo?

Unfortunately our supporters cannot use the Suffolk Mind logo in any form or on any publicity materials. However, as a fundraiser, you have use of our ‘supporting Suffolk Mind’ logo to help promote your event, activity or challenge. To receive a copy, please email fundraising@suffolkmind.org.uk or download the logo here.



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