To attend this course, you must have completed Your Needs Met beforehand.
Effective Communication with Distressed People is a skills-based training course, providing your workforce with practical tools to help them communicate with people who are in distress.
This training will help you understand your own wellbeing, and that of people around you – whether at work, home or in any other context.
This course will help you talk to people experiencing shock or high levels of stress and anxiety, people contemplating suicide, self-harmers, and those experiencing out-of-control rage.
The skills are useful in face to face circumstances, and over the phone or online.
The course will help your staff:
- Learn about our emotional needs and resources
- Learn how to stay clear headed and maintain self-control when faced with angry or distressed people.
- Understand what language to use and what language to avoid
- Improve their confidence and morale when communicating with members of the public.
- Be better able to support team members facing difficult situations.
Brilliant. The trainer was clear and precise, very informative and knowledgeable – 10/10.
Emergency Call Centre Operator
To book call 01284 338811 or email email@example.com.
Aubrey’s Swim in aid of Suffolk Mind (1)
Event Date: 09/11/2019Aubrey is swimming 5km at the Olympic Swimming Pool in Stratford for Suffolk Mind.
Fire Walk (4)
Event Date: 26/02/2020
The East of England Co-op are hosting a firewalk to raise money for Suffolk Mind, on Wednesday 26 February 2020 at Ufford Park Hotel in Woodbridge.
Natasha runs the London Marathon for Suffolk Mind (1)
Event Date: 26/04/2020
Natasha Miles is our first ever Suffolk Mind marathon runner and she's running in memory of her partner, Nick Dinsdale.
Red Gables supporting Suffolk Mind (1)
Event Date: 23/11/2019On Saturday 23rd November, 12pm - 4pm, Red Gables is putting on a fantastic event including live music, a raffle and bric-a-brac all for Suffolk Mind.
RED January (2)
Event Date: 01/01/2020
Sponsor our REDers who are challenging themselves to get active every day, their way this January.
Start a smile (1)
Event Date:Jade Berry at the Purple Pumpkin Creative Studio will be hosting quarterly events for people to paint a small item like a tile, start or heart for someone who's having a hard time. All the proceeds will go to Suffolk Mind.
Suffolk County Council Chairman’s Charity (5)
We are delighted that the Chairman of the Suffolk County Council, Councillor James Finch, has chosen Suffolk Mind as his charity of the year, helping us in our aim of making Suffolk the best place in the world for talking about and taking care of mental health.
Suffolk Food Hall (1)
The team at the Suffolk Food Hall have chosen Suffolk Mind as one of their chosen charities of the year for 2019 and are supporting us with many events and activities throughout the year.
TMJ Interiors was established in 1981, and has become a leader in specialist joinery and the interior fit-out industry. We manufacture and install quality joinery for the commercial, residential and specialist sectors, and we pride ourselves on our highly skilled and dedicated team. This year, we