Effective Communication with Distressed People is a skills-based training course, providing your workforce with practical tools to help them communicate with people who are in distress.
This training will help you understand your own wellbeing, and that of people around you – whether at work, home or in any other context.
This course will help you talk to people experiencing shock or high levels of stress and anxiety, people contemplating suicide, self-harmers, and those experiencing out-of-control rage.
The skills are useful in face to face circumstances, and over the phone or online.
The course will help your staff:
- Learn about our emotional needs and resources
- Learn how to stay clear headed and maintain self-control when faced with angry or distressed people.
- Understand what language to use and what language to avoid
- Improve their confidence and morale when communicating with members of the public.
- Be better able to support team members facing difficult situations.
Brilliant. The trainer was clear and precise, very informative and knowledgeable – 10/10.
Emergency Call Centre Operator
To book call 01284 338811 or email email@example.com.
Great East Run - Danny Smy (1)
Event Date: 22/09/2019Danny is running in the Great East Run half marathon on Sunday 22nd September, covering a 13 mile route across Ipswich.
Karen Webb - Great East Run Half Marathon (1)
Event Date: 22/09/2019
I have been training for this event this year as part of an effort to get fitter and improve my mental health. I have an anxiety disorder and Suffolk Mind has been a great source of information and support for me; so I would love to repay this by contributing in my small way.
Matthew Long's Sudbury to the Sea Kayak Challenge (1)
Event Date: 14/09/2019
Matthew is kayaking from Sudbury to the coast on Saturday 14th September, all to raise money for Suffolk Mind; it is an organised event by the River Stour Trust and is 24 ½ miles over two days.
Ska'd 4life (1)
Event Date: 09/11/2019
The band Ska'd 4life are hosting a fundraising dance on Saturday 9th November to raise money and awareness for Suffolk Mind.
Suffolk County Council Chairman’s Charity (5)
We are delighted that the Chairman of the Suffolk County Council, Councillor James Finch, has chosen Suffolk Mind as his charity of the year, helping us in our aim of making Suffolk the best place in the world for talking about and taking care of mental health.
Suffolk Food Hall (1)
The team at the Suffolk Food Hall have chosen Suffolk Mind as one of their chosen charities of the year for 2019 and are supporting us with many events and activities throughout the year.
TMJ Interiors was established in 1981, and has become a leader in specialist joinery and the interior fit-out industry. We manufacture and install quality joinery for the commercial, residential and specialist sectors, and we pride ourselves on our highly skilled and dedicated team. This year, we