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CARES: Crisis Advice & Recovery – Enhanced Support

Working in the voluntary and public sector service, we know that it is rare for somebody to present with a single issue – people are complex and present with a variety of overlapping needs. The distress caused by these unmet needs increases the risk to the mental health of all involved.

We also know that the demand on mental health services far outstrips current capacity, as well as the expertise of services supporting non-mental health needs. In other words, people providing vital support need to have a much greater knowledge and skill set to handle the complex demands they face every day.

To meet this need, CARES (Crisis Advice & Recovery – Enhanced Support) – training equips your staff with:

  • a comprehensive toolkit of practical skills.
  • the most up-to-date theoretical knowledge from the fields of mental health psychology, addictions counselling and social sciences.
  • the ability to face these increasing demands with complete confidence.

This means a better outcome for the people you support – as well as a boost to your staff’s morale.

The CARES training programme is delivered in 7 half day sessions and 3 full day sessions which can be scheduled flexibly over six to twelve months to minimise disruption to your normal service delivery. We recommend that senior leaders attend the key sessions (L) to gain better insight into staff motivation.

Course programme and content covered:

Key
F – Essential for frontline staff
L – Recommended for senior leaders

Introducing emotional needs & resources - 3.5 hours (F + L)

Understanding innate emotional needs and resources; the three barriers to securing good mental health; planning a strategy which meets emotional needs.

Gain the essential knowledge that underpins emotional wellbeing.

Stress, Psychosis & The REM State - 3.5 hours (F)

Understanding the mental health continuum; the REM state, stress and psychosis; the role of excessive worrying and dreaming in generating depression; how anxiety disorders, phobias and PTSD arise; the REM state, emotional trance states and learning.

Gain profound insights about the mental health continuum and the REM State.

The APET model - 1 day (F + L)

Four points of intervention when planning a strategy; unconscious patterns in the brain; understanding fight-or-flight; the language of emotion; the gendered brain and the stress response; the relaxation response; the 3 ‘P’s’; challenging negative thinking and self-talk.

Maximise the effectiveness of your interventions with up-to-date knowledge.

Understanding the cycle of addiction - 3.5 hours (F)

The relationship between mental health and addiction; the three components of any successful strategy to overcome addiction; reward and punishment mechanisms in the brain; the motivational cycle of change; the addictive component of self-harm and eating disorders; why self-medicating is so prevalent.

Become more effective at supporting co-morbid conditions.

Motivational Interviewing – 3.5 hours(F + L)

Understanding the motivational cycle of change; essential language skills for moving people on; separating people from problems; staying solution focused; what not to say!; drawing upon innate resources for motivation; using subjective scales.

Motivate your clients for positive solution focused change.

Essential Communication Skills - 3.5 hours (F + L)

Reflective re-framing; pacing & mirroring; unpacking abstractions; the language of change; solution focused language.

Help the most entrenched clients find the positive in every situation

Working with Metaphor - 3.5 hours (F + L)

Spotting and unpacking unhelpful metaphors; using simple metaphors to reframe experiences; the use of therapeutic storytelling.

Learn why metaphors shape how we see and who we are.

Organisational Culture & Ethics – 3.5 hours (F + L)

Why ethical practice is rooted in emotional wellbeing; what an emotionally healthy organisation looks like; the role of pattern-matching and perception in shaping culture; the two types of context-blindness in organisations and how to avoid them.

Protect your organisation from context-blindness and toxic attitudes.

Using guided imagery - 1 day (F)

Why the imagination is the most powerful ally for change- and the most powerful enemy; constructive and destructive use of the imagination; using guided imagery to lower stress levels; when not to use guided imagery; rehearsing change.

Make the single most powerful tool for change work for your clients.

The Rigaar Model: Pulling it all together - day (F + L)

Rapport building, Information Gathering, Goal Setting, Accessing Resources, Agreeing a Strategy, Rehearsal for change.

Accreditations & Awards

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