Suffolk Night Owls

What is Suffolk Night Owls?

It is a telephone support line, also a text and email support service run by Suffolk Mind.

Who can access this service?

Suffolk Night Owls is a telephone support line, also a text and email support service run by Suffolk Mind. This service is available in Suffolk to people with complex emotional needs, including those with a diagnosis of Personality Disorder or who present with behaviours typical of such conditions.

When is the service available?

The telephone support line is open Thursday to Sunday 8pm to 2am.

How do I access the service?

To use this line you need to register with Suffolk Night Owls Manager, Becky Attwater. You can do this by completing a registration form and email it back to us at becky.attwater@suffolkmind.org.uk

Click here to download the registration form. (If you have requested this information from us and we have posted this to you then please return it in the SAE provided).
Once you have registered we will contact you and give you the number to call. You are then free to call the line/text and email the line for support during the times of crisis.

Who will answer my call?

Support line workers will be there to listen and support you. They will have experience of working within mental health services.

They will also have access to the plan you have written when you register regarding how best you like to be supported in a crisis - what works best for you at these times.

Most importantly you will be listened to and heard. A place to get impartial support and information in a non judgemental way.

For any queries please call 0300 111 6000


 

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