Healthy Mind Counselling Service

Our easy to access counselling service in Bury St Edmunds or Ipswich provides personal and confidential support from counsellors. Counselling offers the space, one to one, with an impartial counsellor to explore issues that are presented in life and are causing difficulties. These could be relationships, family issues, personal crisis, bereavement or other problems you may be dealing with. Counselling offers the opportunity to explore the possibility of changes to move forward.  

Is it for me?

Counselling falls under the umbrella term ‘talking therapies’ and allows people to discuss their problems and any difficult feelings they encounter in a safe, confidential environment. The term can mean different things to different people, but in general it is a process people seek when they want to change something in their lives or simply explore their thoughts and feelings in more depth. A counsellor is not there to sit you down and tell you what to do - instead they will encourage you to talk about what's bothering you in order to uncover any root causes and identify your specific ways of thinking. The counsellor may then look to create a plan of action to either help you reconcile your issues or help you to find ways of coping. Counselling does not come in a cookie-cutter format and each session is generally tailored to the individual. 

What can counselling help with?

Counselling can be useful for anyone who wants to explore the way they're thinking or feeling further, as well as anyone experiencing a problem or issue they are keen to resolve. People may choose to speak to a counsellor because they feel they cannot speak to their other half/friends/family about such personal issues, or they may simply wish to speak to a professional with an objective viewpoint.  

How can counselling help?

The way counselling can help will depend on the person receiving the treatment and for many, the fact that counselling offers a safe and confidential environment to speak in is all it takes. In life, what we say to others can sometimes have a knock-on effect, altering relationships and the way people see each other. Counselling eliminates this problem and offers you the space and freedom to explore your own thoughts with an unbiased party. While counsellors may not give you concrete advice or a checklist of things to do to feel better, what they will do is help you uncover your own insight and understanding of your problems providing you with the tools which will help you to resolve them on your own. In the majority of cases, a single session will not be enough to help overcome any issues you're facing. Counselling is a journey, and it takes time and consistency to work effectively. Because of this, many people opt for regular counselling sessions to make the most of the process.

Counselling can help you understand yourself better and the way you think, which will ultimately help you develop a clearer understanding of your problems. The more armed with information you are, the easier it gradually becomes to navigate your way through any difficulties you are facing so that eventually you can come out the other side feeling more positive. Counselling can also help you understand other people's point of view better, which can shed light onto the way you interpret words or actions.

What to expect from counselling?

If you have decided to try counselling, you might be feeling anxious about your first session. Making the decision to get help and address the issues you are facing is an important first step and should be commended. Knowing what to expect from a counselling session should help you feel more prepared and less nervous about your first appointment. In your first session it is likely that your counsellor will ask you some questions in order to gain an understanding of what's worrying you and the way your thought processes work. All of the information obtained here will be used to help you in future sessions.

Some questions your counsellor may ask include:

  • Why are you seeking counselling? You will most likely be asked what it is that has brought you here. This is your opportunity to discuss exactly why you are there and what you hope to gain from counselling.
  • What is your current situation and personal history? It is important to let your counsellor know your current situation; this includes any day-to-day issues you are facing and even your work and home life. Discussing your personal history will give your counsellor a chance to understand more about you as a person and why these issues may have occurred.
  • What symptoms are you experiencing? Whether these are physical or psychological, it is important to discuss any symptoms with your counsellor.

It is advised that you be honest and open when answering these questions in order to get the most out of your counselling sessions.  During your counselling experience you should aim to build a trusting relationship with your counsellor so that you feel safe and confident discussing your worries. If for any reason you do not feel comfortable talking about your problems with your assigned counsellor it is perfectly acceptable to request another counsellor.  

Our fees

Healthy Mind Counselling Service is a fee paying service.  For those people who are in paid employment the fee is £45 per session.  The bursary fee of £20 per session applies only to those who are on benefits, are students or are in receipt of the state pension.

How to refer?

There are two ways to self-refer:

  1. Call us on 0300 111 6000, where one of our reception team will complete a referral with you over the phone
  1. Via our website

On receipt of your referral form, we will confirm that we have received this in writing.  We will then contact you as soon as next available appointment becomes available.

General Info
HMC is fully confidential service and operates within the professional boundaries set by the BACP (British Association for Counselling & Psychotherapy) and the law. This will be explained in full at the first session of counselling.

Full details of our Counselling can be obtained by:


   with us