Contact Us

If our offices are closed and you need urgent help at any time please contact The Samaritans on 116 123 (UK)

Our contact details

To send an email please use this enquiry form 

For all telephone enquiries regarding our services telephone: 0300 111 6000

Our phones are manned most weekdays (except for bank holidays) between 9.00 and 4.00-5.00pm. 

While we try to answer all calls during office hours, we do rely on volunteers as well as staff, so there are times when you’ll get the answerphone. When that happens, we should be able to get back to you within 24 hours, or on the following working day. This is likely to happen on Fridays.  Please leave a message and we will call you back at the earliest opportunity.  

Our registered address for correspondence is:

Suffolk Mind, Quay Place, (St Mary at the Quay), Key Street Ipswich IP4 1BZ  

Tel: 0300 111 6000  

If you are attending a course or for info of how to find us in other locations please see the contact details below:

Ipswich, Westgate Street

46-48 Westgate St, Ipswich IP1 3ED Tel : 0300 111 6000 
Tel: 0300 111 6000  


Click here for a map to our Westgate Street office in Ipswich

Click here for a PDF map for our Westgate Street office and nearest car park

Bury St Edmunds, Long Brackland

Long Brackland, Bury St Edmunds IP33 1JH  Tel: 0300 111 6000

Click here for a map to our Bury St Edmunds office

Saxmundham, The Willows

Click here for a map to The Willows, Saxmundham 

Any problems in contacting us call us on 0300 111 6000 or email


We welcome all feedback so if you have any comments, complaints or compliments please call 0300 111 6000 or email 


For whistleblowing concerns (those relating to the practice and procedure of Suffolk Mind) please contact our Chair of Trustees  confidentially on 07595 086141. 

Please note the whistleblowing number above is not a crisis help or support line and may not be answered immediately - for urgent help call The Samaritans on 116 123 (UK)



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