Contact Us

If our offices are closed and you need urgent help at any time please contact The Samaritans on 116 123 (UK)

Our contact details   

For all telephone enquiries regarding our services telephone: 0300 111 6000

Our phones are manned most weekdays (except for bank holidays) between 9.00 and 4.00-5.00pm.  

**Please note there may be some disruption to our telephone service from the 7th September to the 18th September due to an office move.**

While we try to answer all calls during office hours, we do rely on volunteers as well as staff, so there are times when you’ll get the answerphone. When that happens, we should be able to get back to you within 24 hours, or on the following working day. This is most likely to happen on Fridays.  Please leave a message and we will call you back at the earliest opportunity.  

You can also contact us by email using this enquiry form 

Our registered address for correspondence is:

Suffolk Mind, Quay Place, (St Mary at the Quay), Key Street Ipswich IP4 1BZ  

Tel: 0300 111 6000  

If you are attending a course or for info of how to find us in other locations please see the contact details below:

Ipswich, Westgate Street

46-48 Westgate St, Ipswich IP1 3ED Tel : 0300 111 6000 
Tel: 0300 111 6000  


Click here for a map to our Westgate Street office in Ipswich

Click here for a PDF map for our Westgate Street office and nearest car park

Bury St Edmunds, Long Brackland 

Please note our Bury Office will be moving on the 11th September and the office will be closed from the 7th - 18th Sept (there may be some disruption to our telephone lines during this time, to email please click to use our enquiry form )

Current address:- Long Brackland, Bury St Edmunds IP33 1JH  Tel: 0300 111 6000

Address from the 7th September:  Oriental House, 5 St Andrews St North, Bury St Edmunds, IP33 1TZ

Click here for a map to Long Brackland

Saxmundham, The Willows

Click here for a map to The Willows, Saxmundham 

Any problems in contacting us call us on 0300 111 6000 or email


We welcome all feedback so if you have any comments, complaints or compliments please call 0300 111 6000 or email 


For whistleblowing concerns (those relating to the practice and procedure of Suffolk Mind) please contact our Chair of Trustees  confidentially on 07595 086141. 

Please note the whistleblowing number above is not a crisis help or support line and may not be answered immediately - for urgent help call The Samaritans on 116 123 (UK)



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