Contact Us  

For enquiries regarding our services, support or information: 

Telephone: 0300 111 6000.                                          Email:                                                          You can also contact us by email using this enquiry form.                        Registered Address: Suffolk Mind, Quay Place (St Mary on the Quay, Key Street, Ipswich, IP41BZ

If our offices are closed and you need urgent help call The Samaritans on 116 123 (UK).

Phoneline opening times

Our phones are manned most weekdays (except for bank holidays) between 9.00am and 5.00pm. While we try to answer all calls during office hours, we do rely on volunteers as well as staff, so there are times when you’ll get the answerphone. When that happens, we should be able to get back to you within 24 hours, or on the following working day.

Press Enquiries

If you are a member of the media looking for comment or assistance with a story contact Kristina Brinkley on or call 07342999079.

Other Suffolk Mind Locations:

Please note, the below locations are access by appointment only.


26 High Road West, Felixstowe, IP11 9JB. View a map here.   
Tel: 0300 111 6000 or email

Bury St Edmunds

Oriental House, 5 St Andrews St North, Bury St Edmunds, IP33 1TZ

Tel: 0300 111 6000 or email

Saxmundham, The Willows

The Willows/Station Approach, Saxmundham, IP17 1BW

Tel: 0300 111 6000 or email


We welcome all feedback. If you have any comments, complaints or compliments, please call 0300 111 6000 or email


For whistleblowing concerns (relating to the practice and procedure of Suffolk Mind) please contact our Chair of Trustees confidentially on 07595 086141. Please note, this is not a crisis help or support line and may not be answered immediately.



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