Help us to be there to support mental wellbeing
Late cancellation or not coming to your course or appointment deprives someone else of the service. For this reason we ask for as much notice as possible if you need to cancel your place or appointment. This allows us to offer the place to someone else. Exceptional circumstances can be discussed with us.
If you wish to cancel any appointment please note that we must receive at least 24 hours notice, if we receive less than 24 hours notification of a cancellation the full session fee will be due. If you do not attend any appointment and no prior notification is given, again the full session fee will be due.
If you need to cancel and have paid for your course we will refund the fee you have paid less a £25 administration fee as long as you cancel more than 7 days in advance. After that the full fee will still be charged. Sometimes we will be able to transfer your fee to another course date.
If you are booked on a grant funded course and cancel with less than 7 days notice or do not show up on the day you will be invoiced for the full cost of the place.